Get your issues fixed!
You wish to raise a maintenance issue with us, simply log in to your lofti account to report the issue. Simply follow the button below
How To Report Maintenance Issues
Noticed a leak? A squeaky door? We know how frustrating maintenance issues can be, and we want to get them sorted for you as quickly as possible.
The easiest way to report a maintenance problem is through Lofti, our trusted property management partner. Just follow the simple steps below, and we’ll take care of the rest
Log in to your lofti account
When your tenancy began, you should have received an invitation to join Lofti. If you’ve already set up your account, that’s great — simply log in and you’re ready to go.
Go to the Maintenance tab
The maintenance tab is where you will be able to: report new issues, follow up on existing maintenance and get updates on the resolution of your issue. You will be able to comment and add pictures/videos to help us solve the issue quickly.
Lofti not only helps you get your issue sorted quickly but it is also where you will find all the information about your tenancy and property (tenancy documents, property certificates and more).
FAQs
This is an easy fix. Simply reach out to us on lettings@jukesestateagents.co.uk so we can resend you an invite link. Please note: you need to be renting with us to be able to report an issue.
We know how important it is to have maintenance issues resolved quickly, and we always aim to get them sorted as soon as possible. To make sure every repair is handled properly, we do need to follow a clear process — this ensures the right contractors are instructed, quotes are approved, and the work is completed to a high standard. Please rest assured, we always act with your best interests in mind.
Here’s how it works:
1. Report received & assessed – Once you log your issue through Lofti, our team will acknowledge it within a few hours. If needed, we may ask for extra details, photos, or a short video to fully understand the problem.
2. Arranging a contractor – If a contractor is required, we’ll contact them on your behalf and coordinate a convenient time with you for a visit.
3. Issue resolved – The contractor will attend and carry out the necessary works.
Throughout the process, we’ll keep you updated via Lofti so you always know what stage things are at.
No problem, simply use the “forgot my password” form on the log in page and you will receive a new link to reset your password.