Complaint procedure

Our commitment to customers

We aim to ensure that:

  • Making a complaint is as easy as possible
  • We treat your complaint seriously
  • We deal with your complaint promptly and in confidence
  • We learn from complaints and use them to review and improve our service

What is a complaint?

A complaint is when you tell us you are not happy about the service we provide. It can be about anything and can include:

  • When we do not deliver a service on time
  • When we give you the wrong information
  • When you receive poor quality of service
  • When you have a problem with a member of staff

How to make a complaint?

If you wish to make a complaint you can contact us on the ways listed below.

  • By email alex@jukesestateagents.co.uk
  • In writing to us at: Jukes & Co (2015) Ltd, 76 High Street, South Norwood, SE25 6EB
  • In person at our offices

Your complaint will be acknowledged within 3 working days and fully investigated with a response issued to you within 15 working days.

If you are unhappy with the response you can contact the Director, by post at: Jukes & Co (2015) Ltd, 76 High Street, South Norwood, SE25 6EB.

A further response will be sent to you within 15 days.

Consider buying or selling in South London? Go with Jukes!

  • Trusted estate agent
  • More than 25 years of experience combined
  • We help you focus on your objective (investment, 1st time buy)